Shipment Policy for Qubemavel – Women’s Shoes

Effective Date: January 6, 2025

At Qubemavel, we aim to provide fast, reliable, and secure shipping for all of our customers. This Shipment Policy outlines the terms and conditions related to shipping, including shipping methods, delivery times, and responsibilities. By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods

We offer a variety of shipping methods to accommodate different needs. Shipping methods and costs will be displayed at checkout based on your delivery address and selected shipping preferences.

  • Standard Shipping: Typically takes 5–7 business days for delivery, depending on the destination.
  • Expedited Shipping: Delivers in 2–3 business days. Available for an additional cost, calculated during checkout.
  • Priority Shipping: Fastest option, offering delivery within 1–2 business days. This service is available for a premium fee.

2. Shipping Costs

Shipping costs are calculated based on the shipping method selected and the destination of your order. You will see the total shipping cost during checkout before confirming your purchase. We may offer free shipping promotions from time to time, which will be clearly communicated on our website.

3. Processing Time

  • Order Processing: We aim to process and ship all orders within 1–2 business days after receiving payment. Orders placed on weekends or holidays will be processed the next business day.
  • Order Delays: Occasionally, processing times may be longer due to high order volume, stock availability, or other unforeseen factors. In such cases, we will notify you of any delays and provide an estimated shipping date.

4. Delivery Times

  • Delivery Time Estimates: Delivery times vary depending on your location, the shipping method selected, and external factors such as weather or carrier delays. While we strive to meet the estimated delivery times, please note that these are not guaranteed and can vary.
  • Business Days: Our delivery time estimates exclude weekends and public holidays. Delivery may take longer if your order is placed during a holiday season or peak sales periods.

5. Shipping Restrictions

  • Domestic Shipping: We currently ship to all U.S. states and territories. Some remote locations may experience longer delivery times.
  • International Shipping: We do not offer international shipping at this time. If you live outside the U.S., you can contact us to inquire about potential shipping options.

6. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status and delivery of your order. Please note that it may take up to 24 hours for tracking information to appear in the carrier’s system.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid delays or errors. We are not responsible for any issues caused by incorrect or incomplete shipping information provided at checkout. If you notice an error in your shipping address, please contact us immediately at info@qubemavel.com or call (731) 885-0767.

8. Order Issues and Shipping Problems

If your order is delayed, damaged, or lost in transit, please contact us immediately. We will assist you in resolving the issue, which may include contacting the carrier or issuing a replacement or refund, depending on the circumstances.

9. Shipping Insurance

We do not provide shipping insurance by default. However, you may choose to purchase additional insurance during checkout for an extra fee. This will provide coverage for lost or damaged items during shipping.

10. Signature Requirement

For certain high-value orders, we may require a signature upon delivery to ensure the package reaches the correct recipient. You will be notified if this applies to your order.

11. Shipping Delays

While we make every effort to ensure timely delivery, we are not responsible for shipping delays caused by the carrier, weather conditions, customs processing (for international shipments), or other factors outside of our control. In case of a delay, please reach out to the carrier directly with your tracking number for further assistance.

12. Lost or Damaged Items

If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if applicable, provide a replacement or refund.

13. Shipping to Multiple Addresses

Currently, we can only ship to one address per order. If you wish to have items sent to multiple addresses, you will need to place separate orders for each destination.

14. Contact Us

If you have any questions or concerns regarding our shipping policy, or if you need assistance with tracking, shipping issues, or changes to your order, please contact us:

  • Email: info@qubemavel.com
  • Phone: (731) 885-0767
  • Address: 4026 Fair Oaks Dr, Union City, Tennessee (TN)

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.